Terms of Service

Last updated: December 2025

Welcome to COSMOBOX®. These Terms of Service (“Terms”, “Agreement”) apply to your use of cosmobox.store (the “Site”) and any related services provided by COSMOBOX COSMETICS LTD (“we”, “us”, “our”). By visiting or purchasing from our Site, you agree to the following Terms. Please read them carefully.

1. Overview

By accessing our Site or purchasing products from COSMOBOX®, you engage in our “Service” and agree to be bound by these Terms, including additional policies referenced here (Privacy Policy, Shipping Policy, Satisfaction Guarantee, and FAQs).

These Terms apply to all users of the Site, including customers, browsers, affiliates, partners, and contributors.

2. Online Store Terms

You must be at least 18 years old to use this Site or make purchases.
You agree not to use our products or Services for any unlawful or unauthorized purpose.
Violation of the Terms may result in termination of your access to the Services.

3. Accuracy, Completeness & Timeliness

We do our best to ensure accurate product descriptions and information. However, we are not responsible if information on the Site contains typographical or technical errors.
We reserve the right to modify content at any time.

4. Pricing & Payments

All prices listed on the Site are shown in the selected currency. Prices may change at any time without notice.

By submitting an order, you represent that:

  • the billing information provided is accurate
  • you are authorized to use the given payment method

We accept major credit cards, Apple Pay, Google Pay, PayPal, and other secure options.

A transaction may be refused or canceled if fraudulent or unauthorized activity is suspected.

5. Orders & Availability

We reserve the right to refuse any order for any reason, including:

  • limited product availability
  • incorrect pricing or product information
  • suspected fraud or misuse

We may limit quantities per customer or per order.

6. Shipping & Delivery

All shipping details, delivery times, and international customs regulations are defined in our Shipping Policy, which forms part of these Terms.

By placing an order, you acknowledge:

  • shipping times are estimates, not guarantees
  • customs fees may apply depending on your country
  • COSMOBOX® is not responsible for delays caused by carriers, customs, or incorrect addresses provided by the customer

7. Returns, Refunds & Satisfaction Guarantee

Due to cosmetic regulations, products cannot be physically returned once opened or used.

Our Satisfaction Guarantee Policy allows customers to request support if they are not fully satisfied.
If valid evidence and justification are provided, we may issue store credit or a promotional voucher.

No monetary refunds are issued unless required by law.

8. Product Use & Safety

All products are intended for external use only.
Always review ingredient lists for allergies or sensitivities.

COSMOBOX® is not liable for:

  • misuse
  • allergic reactions
  • failure to follow product instructions

If irritation occurs, discontinue use and consult a healthcare professional.

9. Intellectual Property

All content on this Site—including trademarks, logos, images, product descriptions, videos, visuals, and written text—is the property of COSMOBOX COSMETICS LTD.

Unauthorized use, reproduction, or distribution is strictly prohibited.

10. Third-Party Tools & Links

We may use third-party tools (such as Shopify, analytics platforms, and payment processors).
We are not responsible for third-party websites or their privacy practices.

11. Affiliate Program

Affiliates and brand partners must comply with:

  • our Partner Terms
  • local advertising regulations
  • truthful and responsible representation of COSMOBOX®

We reserve the right to revoke affiliate access at any time for misuse, unethical behavior, or misrepresentation.

12. Prohibited Activities

You may not:

  • misuse the Site
  • attempt to gain unauthorized access
  • distribute malicious code
  • reproduce or copy any COSMOBOX® content without permission
  • resell products without authorization

13. Limitation of Liability

COSMOBOX® is not liable for:

  • indirect or consequential damages
  • losses resulting from delays or delivery failures
  • misuse or misapplication of products
  • errors or omissions on the Site

Your use of the Site and products is at your own risk.

14. Indemnification

You agree to indemnify and hold harmless COSMOBOX® from any claims, damages, or expenses resulting from your breach of these Terms or misuse of our Services.

15. Changes to Terms

We may update these Terms at any time. The latest version will be posted on this page, with the “Last updated” date revised.

Continued use of the Site constitutes acceptance of the updated Terms.

16. Governing Law

These Terms are governed by the laws of the United Kingdom, where COSMOBOX COSMETICS LTD is registered.

17. Contact Information

For questions about these Terms, contact us:

COSMOBOX COSMETICS LTD
71–75 Shelton Street
Covent Garden, London
WC2H 9JQ
United Kingdom
support@cosmobox.store