Privacy

Last updated: December 2025

This Privacy Policy explains how COSMOBOX COSMETICS LTD (“COSMOBOX®”, “we”, “us”, “our”) collects, uses, discloses, and protects your personal information when you visit or use cosmobox.store (the “Site”) or engage with any of our services, products, or communications (collectively, the “Services”).

By accessing the Services, you agree to the practices described in this Privacy Policy.

1. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our data practices, legal requirements, or operational updates. When we make changes, we will revise the “Last updated” date and post the updated version on this page.

2. Information We Collect

We collect personal information about you in several ways. The type of information depends on how you use our Services.

A. Information You Provide Directly

This includes:

  • Contact details: name, email, phone number, billing and shipping address
  • Order details: product selections, payment confirmation, delivery information
  • Account information: username, password, security credentials
  • Support requests: messages, attachments, and communication history

Some features require personal information; if you choose not to provide it, certain Services may not function.

B. Information Collected Automatically

When you use our Site, we may collect:

  • IP address
  • Browser type & device type
  • Time zone, country, and language
  • Pages viewed, interactions, clicks, and shopping behavior
  • Cookie and tracking data (pixels, analytics tools, session logs)

We use this data to operate and optimize the Site, improve usability, enhance security, and personalize your experience.

C. Information From Third Parties

We may receive information from:

  • Shopify, which powers our store
  • Payment processors (Stripe, Shopify Payments, PayPal, etc.)
  • Analytics & advertising partners (e.g., Meta, Google)
  • Shipping carriers and fulfillment partners

All third-party data is treated in accordance with this Privacy Policy.

3. How We Use Your Information

We use your personal information for:

A. Providing Products & Services

  • Process payments
  • Fulfill, ship, and track orders
  • Manage your account
  • Send transactional updates
  • Handle returns, issues, or support requests

B. Marketing & Personalization

  • Send email marketing (only if subscribed)
  • Provide personalized offers and recommendations
  • Display relevant ads
  • Analyze marketing performance

You can opt out at any time.

C. Security & Fraud Prevention

  • Detect, prevent, and address unauthorized activity
  • Monitor security threats
  • Protect our business, customers, and partners

D. Service Improvement

  • Improve functionality, user flow, speed, and experience
  • Train internal systems and personalization models
  • Develop new services and brand offerings

4. Cookies & Tracking Technologies

We use cookies to:

  • Operate core store functionality
  • Maintain your shopping cart
  • Improve load speed and analytics
  • Provide personalized content
  • Deliver targeted advertisements

You may disable cookies in your browser, but the Site may not function fully.

COSMOBOX® recognizes the Global Privacy Control (GPC) signal for supported regions.

5. How We Disclose Personal Information

We may disclose your information to:

  • Vendors (IT, hosting, payments, fulfilment, analytics, advertising)
  • Shipping and logistics partners
  • Marketing partners (for ad delivery & performance optimization)
  • Affiliates and service providers
  • Regulatory authorities, if legally required
  • Business successors, in a merger, acquisition, or restructuring

We do not sell personal information for monetary value.

6. International Transfers

Your information may be transferred to and processed in:

  • USA
  • Canada
  • United Kingdom
  • EU/EEA
  • Other global regions required for shipping

We use recognized safeguards such as Standard Contractual Clauses (SCCs) for EEA/UK users.

7. Data Security

We take security seriously and implement:

  • Encrypted checkout (SSL)
  • Secure servers and controlled access
  • Continuous monitoring for threats

No system is 100% secure; please avoid sending sensitive data over unencrypted channels.

8. Data Retention

We retain your data only as long as necessary for:

  • Order fulfilment
  • Legal obligations
  • Fraud detection
  • Accounting requirements
  • Customer service history

9. Your Rights

Depending on your region (EU, UK, Switzerland, California, etc.), you may have rights to:

  • Access your data
  • Correct inaccuracies
  • Delete personal information
  • Request data portability
  • Opt out of marketing
  • Opt out of targeted advertising
  • Restrict processing
  • Withdraw consent
  • Request no “sharing” of data (as defined by local law)

To exercise rights:
support@cosmobox.store

You will not be discriminated against for exercising your rights.

10. Minors

COSMOBOX® does not knowingly collect personal information from children. If you believe a minor has submitted data, contact us immediately.

11. Third-Party Links

Our Site may include links to external websites. We are not responsible for their privacy practices. Always review their policies.

12. Contact Us

For privacy inquiries or data requests:

COSMOBOX COSMETICS LTD
71-75 Shelton Street
Covent Garden, London
WC2H 9JQ, United Kingdom
Email: support@cosmobox.store

We are the data controller for all processed personal information unless otherwise noted.