FAQ

Quick answers to the most important questions — clear, trusted, premium.

1. What is COSMOBOX®?

A modern beauty brand offering advanced skincare, makeup, and self-care — engineered with scientific precision and luxurious formulations.

2. What makes COSMOBOX® products unique?

High-performance actives, precision-crafted formulas, and AI-supported research deliver visible results in hydration, radiance, smoothing, and anti-aging.

3. Are your products suitable for sensitive skin?

Yes. All products are dermatologist-tested and designed for universal skin types. Please check ingredients if you have sensitivities.

4. Are COSMOBOX® products vegan and cruelty-free?

Yes. 100% vegan. Zero animal testing — from development to production.

5. Where are your products made?

Nearly all COSMOBOX® products are ethically made in the USA & Canada in GMP- and ISO-certified facilities.

6. What is the shelf life?

Most products last 12–24 months after opening. Store in a cool, dry place.

7. Which payment methods do you accept?

All major credit cards, PayPal, Apple Pay, Google Pay, and additional secure regional options.

8. Can I use skincare and makeup together?

Yes. All COSMOBOX® formulas are designed to layer and work synergistically.

9. Do you ship internationally?

Yes. We ship to all continents, directly from our USA & Canada fulfillment centers.

10. Are COSMOBOX® products unisex?

Yes — made for every gender, every age, every skin type.

11. Can I track my order?

Yes. You will receive a tracking link once your order ships.

12. Are products safe for daily use?

Yes. All formulas are developed and tested for daily, long-term application.

13. Do you offer a guarantee?

Yes — our Satisfaction Guarantee:
If you're not satisfied, contact us with details and evidence. We may issue store credit, a discount code, or a replacement.
Due to cosmetic regulations, opened products cannot be returned.

14. Are COSMOBOX® products environmentally conscious?

Yes. We prioritize recyclable materials, responsible sourcing, and continuous sustainability improvements.

15. Do your products contain fragrance?

Most formulas are fragrance-free or use gentle, nature-derived scent components. Full ingredients are listed on each product page.

16. How do I become an affiliate or ambassador?

Visit our Become a Partner page to apply. Qualified partners receive commissions, benefits, and early access.

17. How can I contact customer support?

Email: support@cosmobox.store
We’re here to help with orders, product questions, PR, or B2B inquiries.