FAQ
Frequently Asked Questions (FAQ)
We want you to feel completely confident about COSMOBOX® products, our standards, and our service. Below, find expertly curated answers to the questions we receive most frequently.
1. What is COSMOBOX®?
COSMOBOX® is a premium cosmetics brand founded in London, UK, now offering an expanded range of skincare, makeup, and self-care essentials. We combine scientific innovation, ethical principles, and global trend leadership to set a new benchmark for modern beauty.
COSMOBOX® is a premium cosmetics brand founded in London, UK, now offering an expanded range of skincare, makeup, and self-care essentials. We combine scientific innovation, ethical principles, and global trend leadership to set a new benchmark for modern beauty.
2. What sets COSMOBOX® products apart?
Each COSMOBOX® formula is powered by advanced actives, exclusive ingredient synergies, and AI-guided research—driven by a team of expert scientists, dermatologists, and visionary creatives. Our products deliver both immediate and cumulative results, visible in hydration, radiance, and skin integrity.
Each COSMOBOX® formula is powered by advanced actives, exclusive ingredient synergies, and AI-guided research—driven by a team of expert scientists, dermatologists, and visionary creatives. Our products deliver both immediate and cumulative results, visible in hydration, radiance, and skin integrity.
3. Are your products safe for all skin types—including sensitive skin?
Yes. Every COSMOBOX® product is dermatologist-tested, clinically validated for safety, and designed to perform gently across all skin types. Always check the ingredient lists for potential sensitivities.
Yes. Every COSMOBOX® product is dermatologist-tested, clinically validated for safety, and designed to perform gently across all skin types. Always check the ingredient lists for potential sensitivities.
4. Are COSMOBOX® products vegan and cruelty-free?
Absolutely. Our entire portfolio is 100% vegan and never tested on animals. We uphold the highest ethical standards at every stage of sourcing and production.
Absolutely. Our entire portfolio is 100% vegan and never tested on animals. We uphold the highest ethical standards at every stage of sourcing and production.
5. Where are COSMOBOX® products manufactured and shipped from?
Over 95% of COSMOBOX® products are ethically produced in FDA-approved, GMP- and ISO-certified facilities in the USA and Canada, with select products also crafted in Europe. Orders are shipped from our distribution centers in Canada, the USA, or Europe to best serve your region.
Over 95% of COSMOBOX® products are ethically produced in FDA-approved, GMP- and ISO-certified facilities in the USA and Canada, with select products also crafted in Europe. Orders are shipped from our distribution centers in Canada, the USA, or Europe to best serve your region.
6. Do your products hold recognized global certifications?
Yes. COSMOBOX® is GMP, ISO 22716, and CE certified, reflecting world-class manufacturing, quality control, and safety standards.
Many products are FDA approved or registered for the North American market.
Yes. COSMOBOX® is GMP, ISO 22716, and CE certified, reflecting world-class manufacturing, quality control, and safety standards.
Many products are FDA approved or registered for the North American market.
7. What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and additional secure options tailored to your location.
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and additional secure options tailored to your location.
8. Can I use COSMOBOX® skincare and makeup together in a single routine?
Absolutely. Our essentials are designed to work synergistically—layer, blend, and combine for optimal results and ease.
Absolutely. Our essentials are designed to work synergistically—layer, blend, and combine for optimal results and ease.
9. Do COSMOBOX® products have a shelf life?
Yes. Shelf life ranges 6–24 months after opening, depending on the product. Always refer to individual packaging and store products in a cool, dry place.
Yes. Shelf life ranges 6–24 months after opening, depending on the product. Always refer to individual packaging and store products in a cool, dry place.
10. Do you ship internationally?
Yes. We ship throughout the UK, Europe, Switzerland, North America, the Middle East, Asia, and beyond. Import duties may apply for regions outside the USA, Canada, and EU.
Yes. We ship throughout the UK, Europe, Switzerland, North America, the Middle East, Asia, and beyond. Import duties may apply for regions outside the USA, Canada, and EU.
11. Are COSMOBOX® products unisex and age-inclusive?
Yes. Our products are designed for every age, gender, and skin type, with universal textures and shades suitable for all.
Yes. Our products are designed for every age, gender, and skin type, with universal textures and shades suitable for all.
12. Can I track my order?
Yes. Every customer receives a shipping confirmation with a tracking number—simply follow your order’s journey from our center to your door.
Yes. Every customer receives a shipping confirmation with a tracking number—simply follow your order’s journey from our center to your door.
13. Are products safe for daily use?
Yes. Our products are clinically tested for daily, long-term use. For best results, follow application instructions and conduct a patch test if you are prone to sensitivities.
Yes. Our products are clinically tested for daily, long-term use. For best results, follow application instructions and conduct a patch test if you are prone to sensitivities.
14. Do you offer returns or refunds?
Due to the nature of cosmetic products, returns are accepted only if items are defective or damaged upon receipt. Please consult our detailed Returns Policy for further information.
Due to the nature of cosmetic products, returns are accepted only if items are defective or damaged upon receipt. Please consult our detailed Returns Policy for further information.
15. Are COSMOBOX® products eco-friendly?
Yes. We are committed to sustainability through recyclable packaging materials, responsible sourcing, and ongoing efforts to minimize environmental impact.
Yes. We are committed to sustainability through recyclable packaging materials, responsible sourcing, and ongoing efforts to minimize environmental impact.
16. Do your products contain synthetic fragrances or allergens?
Most COSMOBOX® formulas are fragrance-free or contain only nature-derived scents. Full, transparent ingredient info is available on each product page.
Most COSMOBOX® formulas are fragrance-free or contain only nature-derived scents. Full, transparent ingredient info is available on each product page.
17. How can I become a COSMOBOX® Brand Ambassador or Affiliate?
Please visit our "Become a Partner" page to apply. Approved partners gain early access to launches, commissions, and exclusive benefits.
Please visit our "Become a Partner" page to apply. Approved partners gain early access to launches, commissions, and exclusive benefits.
18. Are your products suitable as a makeup base or primer?
Yes. Many COSMOBOX® creams, serums, and treatments are engineered to prep skin perfectly for seamless makeup application.
Yes. Many COSMOBOX® creams, serums, and treatments are engineered to prep skin perfectly for seamless makeup application.
19. Will you be launching new products?
Absolutely. Our R&D, powered by AI and global trend insights, ensures that fresh innovations and expanded collections are always on the horizon. Sign up for updates or follow us on social.
Absolutely. Our R&D, powered by AI and global trend insights, ensures that fresh innovations and expanded collections are always on the horizon. Sign up for updates or follow us on social.
20. How can I contact COSMOBOX® support?
Reach us easily through our CONTACT page for queries, order support, PR, or B2B partnerships. We are always here to assist.
Reach us easily through our CONTACT page for queries, order support, PR, or B2B partnerships. We are always here to assist.
Reveal your natural glow with skincare that truly works—ethical, vegan, and effective.