FAQ

Frequently Asked Questions (FAQ)

We want to ensure you have all the information you need about COSMOBOX® and our products. Below are answers to some of the most common questions we receive.

1. What is COSMOBOX®?
COSMOBOX® is a premium skincare brand based in London, UK, offering innovative, vegan, and cruelty-free skincare solutions. COSMOBOX® and our signature products, including REVITALEYES® PATCHES, are registered and legally protected trademarks. Behind the brand stands COSMOBOX COSMETICS LTD, headquartered in London, UK, with a diverse team of international skincare experts and brand ambassadors.

2. What makes COSMOBOX® products unique?
Our products are crafted with advanced technology and high-quality ingredients, such as collagen-boosting polypeptides, polyglutamic acid, and calming botanicals. COSMOBOX® products provide continuous hydration and visible results, formulated to deliver long-lasting skincare benefits.

3. Where do you ship?
We currently operate in the UK, Europe, and Switzerland. Customers from the USA, Canada, South America, Japan, China, UAE, and other regions can also order, though import fees may apply.

4. Are COSMOBOX® products safe for sensitive skin?
Yes, all COSMOBOX® products are dermatologically tested and suitable for sensitive skin. However, we recommend a patch test before full application, as everyone’s skin is unique.

5. How should I store COSMOBOX® products?
Store products in a cool, dry place away from direct sunlight. For an extra refreshing effect, try keeping products like REVITALEYES® PATCHES in the refrigerator.

6. Are your products vegan and cruelty-free?
Yes! All COSMOBOX® products are 100% vegan and cruelty-free. We are committed to ethical beauty, meaning no animal testing and no animal-derived ingredients.

7. Can I use COSMOBOX® products together?
Absolutely. Our products are designed to work synergistically and can be used together in a skincare routine for optimal results.

8. How long do COSMOBOX® products last after opening?
Each product typically lasts 6-12 months once opened. For best results, check the product packaging for specific shelf-life information.

9. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards, PayPal, and other secure options available at checkout.

10. What is your return policy?
Due to hygiene regulations, we cannot accept returns unless a product is defective or damaged upon arrival. This applies to the UK under the Consumer Rights Act 2015 and the EU Regulation (EC) No 1223/2009.

11. How do I become a COSMOBOX® Brand Ambassador?
Becoming a brand ambassador is easy! Just fill out the application form on our "Become a Brand Ambassador" page. Once approved, you can start earning rewards by sharing COSMOBOX® with your audience.

12. Can I track my order?
Yes! Once your order is shipped, you’ll receive a confirmation email with a tracking number to follow your package’s journey.

13. Will there be more products in the future?
Absolutely! We’re constantly working on expanding our product line. Keep an eye on our website and social media for exciting new product launches.

14. Are COSMOBOX® products unisex?
Yes, our skincare products are designed for everyone, regardless of age or gender, and are effective for all skin types.

15. Can COSMOBOX® products be used before applying makeup?
Yes, many COSMOBOX® products, like REVITALEYES® PATCHES, prep the skin beautifully for makeup by providing hydration and smoothing out fine lines, creating a flawless base.

16. Do COSMOBOX® products contain fragrances?
Our products are generally fragrance-free or contain only natural botanical scents. Each product page details the ingredients, so you can check for sensitivities.

17. How can I contact you?
If you have any questions, you can reach us through the "CONTACT" page on our website or by mail at the address provided there.

18. Are COSMOBOX® products environmentally friendly?
Yes, we are committed to sustainability, using recyclable materials in our packaging. At COSMOBOX®, we believe that "Unbox Your Beauty" means caring for the planet as well as your skin.