Satisfaction Guarantee

At COSMOBOX®, your satisfaction matters. Because cosmetics cannot be returned once opened (hygiene regulations), we offer a Confidence Guarantee instead of physical returns.

1. No Physical Returns

Cosmetic products cannot be returned after opening or use. This ensures all customers receive fresh, unopened items.

2. Confidence Guarantee

If you are not satisfied, you may receive:

• A store credit,
• A discount code, or
• A replacement (case-by-case).

To qualify, please send:

• Your order number
• A short explanation
• Photo or video proof

3. Damaged or Wrong Items

If your order arrives damaged, leaking, or incorrect, contact us within 7 days.
We will send a replacement or credit you.

4. Lost Packages

If tracking says delivered but you didn’t receive the package, we will investigate and offer a solution based on the carrier result.

5. Allergy or Reaction

Stop using the product immediately and send photos.
We will review the case and offer credit or a suitable alternative.

6. How to Contact Us

Email: support@cosmobox.store
Include: name, order number, photos.

Our Promise

We stand behind every COSMOBOX® formula. If something isn’t right, we will make it right—quickly and fairly.